Frenquently Asked Questions
Q: What Payment Methods Do You Accept?
A: Paypal, Money Order and Check are accepted.
PayPal is an easy-to-use application that allows you to securely send money using all major credit cards or your bank account to any email user. PayPal uses SSL technology to keep your information safe and secure and it is not required to have a PayPal account.
Money Order and Check payments for mail-in orders.
For International orders, Postal Money Order payable in United States funds drawn on a United States bank, and Western Union Money Transfers are acceptable payment methods.
For more information please see the Payment & Shipping section.
Q: Can You Take My Credit Card Information Over the Phone?
A: No. At this time I only accept credit card payments through Paypal.
Q: I Live Outside of the USA, Will You Ship To Me?
A: Yes. I ship internationally. Before placing your order you should first contact me for a quote of appropriate shipping costs for your area.
For all international orders the customer responsible for paying any and all customs charges at your end.
Q: Do You Sell Patterns of Your Head Coverings?
A: No. I do not sell patterns of my designs. Headcoverings by Devorah name, designs, tying designs and artwork are protected by Copyright laws. Headcoverings by Devorah strictly enforces its intellectual property rights, including its trademarks, service marks and copyrights against unauthorized users.
All content included on this site, such as text, graphics, logos, button icons, images and designs are the property of Headcoverings by Devorah and is protected by United States and international copyright laws.
The compilation of all content on this site, including Orach Chayim Torah Study Resources and Judaic Framed Art by Devorah is the exclusive property of Headcoverings by Devorah, and protected by U.S. and International copyright laws. All Rights Reserved.
Q: Do You Have A Printed Catalog of Your Products?
A: No, I do not have a printed catalog available. Due to constantly changing inventory and the difficulty it would be to keep such a catalog updated, an on-line catalog is only feasible at this time.
Q: Will Sold Out Items Be Restocked?
A: Head coverings marked as "sold out" could be restocked if the sold out materials for that particular item become restocked again. Please check back as the sold out notation will be removed from that item if materials are restocked.
For items that cannot be restocked they still may be duplicated in some form. For example, I may have the fabric but will need to use different trim or vise versa. I may also be able to make something similar.
Please contact me to discuss the different options that may available for that particular head covering.
Q: What Sizes Are Available for Your Head Coverings?
A: Headcoverings are available in the following sizes (unless otherwise noted) -
- Extra Small (38x19): for short to shoulder-length hair.
- Small (44x26): for short to shoulder-blade length hair
- Medium (50x30): for mid-back to upper waist-length hair
- Large (52x32): for hip-length hair. Large sizes are of limited availability in certain head coverings. Contact me for availability and prices.
- 30, 45 and 60 inch lengths for some and one size fits all for others - see head covering description for sizes available.
- 4 to 7 inch dia.
- 7 to 8 inch dia.
- Crocheted - 7 to 8 inch dia.
- One size fits all
- One size fits all
- Large & Extra Large
- One size fits all
Q: Do You Substitute?
A: Yes, when necessary I will substitute with similar as possible materials. Substitutions will be of same or higher in quality and never of less in quality!
If you prefer no substitution please contact me for availability prior to purchase or state in note area "No Substitutions" when remitting payment.
Q: How do I know my order was placed?A: With online purchases, you will receive an order receipt from Paypal followed by a order confirmation email with shipping information included. A shipping status email is sent out when your order has finished processing and being packaged to ship. After this, you will receive a shipping receipt and tracking number from USPS once the package registers with the Postal Service.
I love hearing from my customers and will try my best to help with any questions that you may have, so don't hesitate to email me if you can't find what you are looking for. I am always looking for new styles and new ideas and welcome custom orders!
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